5557 Privacy Policy – Your data Completely Secure

5557 takes user privacy seriously. This Privacy Policy explains what information 5557 collects from platform users, how that information is used, and how it is kept secure.

By using 5557's website, mobile app, or any of its services, you agree to this privacy policy. It applies to all registered members as well as unregistered visitors.

We know most people prefer not to wade through lengthy privacy policy documents. That's why 5557 has made every effort to explain things clearly and simply. If anything is unclear, feel free to ask our support team – explanations are available in Bengali.

5557 collects two types of data: what you provide directly, and what is collected automatically. The table below breaks down what falls under each category.

We only collect data that is genuinely necessary to provide our services and maintain security. Requesting unnecessary information goes against 5557's policy.

Data collected is used solely for the purposes listed below. Each purpose is clearly stated because you have every right to know.

• Account Management: Registration verification, login security, identity confirmation.
• Payment Processing: Processing deposits and withdrawals, verifying transactions.
• Service improvement: Understanding which features are used most to improve the platform.
• Security: Detecting and preventing fraudulent activity.
• Customer service: Resolving issues and providing support.
• Applicable communications: Important updates, security alerts, and account-related messages.
• Legal Obligations: Compliance with applicable laws and regulations.

5557 never uses your data for advertising profiling. Your betting history is not shared with external advertisers.

5557 does not hold on to data beyond what is necessary. Retention periods are outlined below:

• While your account is active: Relevant data is retained for as long as your account remains active.
• When an account is closed: Financial data and transaction logs may be retained for up to 5 years as required by law.
• Identity verification documents: Securely stored upon verification; deleted after the required legal retention period following account closure.
• Support chat: Automatically deleted 90 days after the issue is resolved.
• Device Logs: Retained for up to 30 days for security purposes.

Once the retention period expires, data is securely destroyed in a way that makes recovery impossible — in line with international data protection standards.

5557 does not sell your personal data or share it with third parties for advertising purposes. However, data may be required in the following limited circumstances:

• Payment processor: When completing payments via bKash, Nagad, or Rocket, only the transaction details necessary to process the payment are shared. These providers follow their own privacy policies.
• Law enforcement agencies: We are legally required to disclose certain information when ordered by a court or in response to a valid legal claim. In such cases, only the specifically requested data is shared.
• Fraud Prevention: In cases of serious fraud, cooperation with relevant authorities may be required.
• Business changes: If 5557 merges with another organisation for any reason, you will be informed in advance and your preferences will be respected.

Outside of these situations, your data does not leave 5557 for any other reason. We have no agreements with marketing companies or data brokers.

5557 uses cookies on the platform. Cookies are small files stored in your browser or on your device. 5557 only uses functional cookies — not advertising cookies.

• Session cookies: Used to maintain your login session. Automatically deleted when the browser is closed.
• Security cookies: To prevent CSRF attacks and session hijacking.
• Preference cookies: To remember your language, theme, and other preferences.
• Performance cookies: To identify and improve pages with slow load times. No personal data is involved.

Cookies can be disabled through your browser settings, though doing so may affect login functionality and certain features. The mobile app uses secure local storage in place of cookies.

5557 employs both technical and procedural security measures to protect your data — not just in words, but backed by real technology.

• Encryption: All data exchanged between your browser and 5557 servers is protected with 256-bit SSL/TLS encryption – the same standard used by banks and government websites.
• Database Encryption: Sensitive data stored on our servers is kept in encrypted form. Only authorised systems are able to decrypt it.
• Access Control: Staff can only access the data required for their specific role. All access is logged.
• Two-Factor Verification: If a suspicious login is detected, additional verification is required.
• Automated Threat Detection: The system automatically flags unusual transaction or login patterns.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.

That said, no method on the internet is 100% foolproof. To keep your account secure on your end: use a strong password, never reuse it across other sites, and enable biometric login in the app.

As a 5557 user, you have important rights over your personal data — and these aren't just written on paper. They can actually be exercised.

• Right to Know: You can request to see what data 5557 holds about you.
• Right to Rectification: You can request that any inaccurate information be corrected.
• Right to erasure: You may request deletion of your data, provided there is no legal obligation to retain it.
• Right to Restriction: You may request that your data be restricted from certain uses.
• Right to portability: You may request a copy of your data in a readable format.

To exercise any of these rights, contact support. We typically respond within 30 business days. Complex requests may take longer, but we will keep you updated throughout.

5557 follows a strict policy to protect minors. No one under the age of 18 is permitted to register, and no data is collected from them under any circumstances.

• Date of birth is verified at the point of registration.
• If a minor's account is opened by mistake, it will be closed and all associated data deleted as soon as it is identified.
• The identity verification process serves as an important layer of protection against underage access.
• If you are aware of a minor using 5557, please notify support immediately.

Parents can enable parental controls on their devices to manage their children's internet access. 5557 is committed to raising awareness on this issue.

5557 may update this privacy policy when necessary — whether due to new features, legal changes, or strengthening user protections.

For significant changes:

• A push notification will be sent via the app.
• You will be notified at your registered email address.
• The "Last updated" date at the top of the page will be revised accordingly.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact 5557. We take all privacy-related requests seriously.

• Live chat: 24/7 support in English via the app or website. For privacy-related queries, start your message with "Privacy".
• Email: support@5557.site – send an email for detailed requests.

We typically respond to privacy-related requests within 7 business days. If a request is complex and requires more time, we will send you an interim update.